Your Perfect Assignment is Just a Click Away

We Write Custom Academic Papers

100% Original, Plagiarism Free, Customized to your instructions!


LDR 4302 Columbia Southern University Workplace Conflict and Leadership Analysis

LDR 4302 Columbia Southern University Workplace Conflict and Leadership Analysis

Question Description

I’m working on a business writing question and need support to help me study.

*** MUST have access to the following textbook ***

Beebe, S. A., & Mottet, T. P. (2016). Business and professional communication: Principles and skills for leadership (3rd ed.). Pearson.…

*** Study Guide is also attached with information for this assignment as well ***


Workplace conflict comes in many forms and levels, with issues ranging from as simple as a coworker always interrupting at meetings to far more serious like a co-worker embezzling funds from the company. This case study will allow you to analyze a series of conflicts occurring in your team and provide an opportunity for you to apply the conflict management skills discussed in this unit.

Scenario: Your CEO has asked your team to design a workplace pamphlet to educate all departments on the PUGSS model of conflict management presented in the eTextbook. However, you have a problem. You would like for the whole team to be involved in creating the pamphlet, but your team is dealing with several individual conflicts that could derail the project. You are unable to move forward until their conflicts are resolved.

Applying the leadership concepts from this and other units, you must analyze the situation and develop a strategy to deal with each team member’s conflict issues so that the project can be completed by the whole team.

Begin with identifying each team member’s conflict style based on your analysis of the team member dynamics below. Interpret how each of their styles could affect the team and the project.

  • Mr. A.: Does not seem to care about anyone on the team and seems to have very little passion or energy for completing the team assignment.
  • Ms. B: Wants to have everyone get along, so she volunteers to help other team members with their work to keep peace in her department. Unfortunately, she is getting none of her own work done.
  • Mr. C: Is frustrating everyone else on the team. He refuses to listen to anyone else’s ideas and feels everyone should just get on board with his suggestion so the team can finally get the job done.
  • Mrs. D: Notices there are people upset on her team, and she is trying to get everyone to sit down and have a talk so the team can get more done.
  • Mr. E: Offered to give up his idea of creating an interactive forum for a more participative PUGSS section on the company website (which you actually thought had the most potential), If Mr. C will give up a part of his plan to have the pamphlets only available in the company lounge and find some middle ground the whole team can agree on.

Next, you will explain your strategy to resolve conflict to allow the team to complete the project. You must:

  • Assign one aspect of the PUGSS model to each team member to work on for the pamphlet.
  • Determine how you will lead your team and facilitate conflict resolution to help the team work together to create the PUGSS pamphlet for your company. This section should contain a detailed explanation of your conflict management plan with specific actions needed for each team member to overcome their obstacles. For example, how you will follow up on each coworker’s conflict issue in order to help your team stay on track? Be sure to develop a plan to address all conflicts.

Finally, provide a written summary of your team’s final pamphlet that you will present to your CEO. This summary should include a detailed explanation of the PUGSS model and the steps in the PUGSS approach to conflict (with examples for each step).

Your case study should present an insightful and thorough analysis with strong arguments and evidence. It must be at least three pages in length, not including the title and reference pages.

You must use at least three sources, one of which may be your textbook, to support your analysis. All sources used must have properly formatted APA Style citations and references.

Order Solution Now

Our Service Charter

1. Professional & Expert Writers: Gold Grades only hire the best. Our writers are specially selected and recruited, after which they undergo further training to perfect their skills for specialization purposes. Moreover, our writers are holders of masters and Ph.D. degrees. They have impressive academic records, besides being native English speakers.

2. Top Quality Papers: Our customers are always guaranteed papers that exceed their expectations. All our writers have +5 years of experience. This implies that all papers are written by individuals who are experts in their fields. In addition, the quality team reviews all the papers before sending them to the customers.

3. Plagiarism-Free Papers: All papers provided by Gold Grades are written from scratch. Appropriate referencing and citation of key information are followed. Plagiarism checkers are used by the Quality assurance team and our editors just to double-check that there are no instances of plagiarism.

4. Timely Delivery: Time wasted is equivalent to a failed dedication and commitment. Gold Grades is known for timely delivery of any pending customer orders. Customers are well informed of the progress of their papers to ensure they keep track of what the writer is providing before the final draft is sent for grading.

5. Affordable Prices: Our prices are fairly structured to fit all groups. Any customer willing to place their assignments with us can do so at very affordable prices. In addition, our customers enjoy regular discounts and bonuses.

6. 24/7 Customer Support: At Gold Grades, we have put in place a team of experts who answer all customer inquiries promptly. The best part is the ever-availability of the team. Customers can make inquiries anytime.