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Westcliff University Customer Audit Company Andersens Case Study

Westcliff University Customer Audit Company Andersens Case Study

Question Description

Manager Andersen, concerned about her current customer base and he started to think of factors that might affect the attractiveness of an auditing firm. Of course, the provided service quality and the fees charged by the auditor seem two important factors. Next, she decides that reputation of the auditing firm also needs to be included in the framework as an independent variable. As illustrated by the dramatic effects of recent auditing scandals, reputation seems especially important for large auditors (i.e., auditing firms that are large in size). Finally, manager Andersen believes that also the proximity of the auditing firm to the customer is another variable to be included as an independent variable. Proximity very likely affects the possibility for the client to personally meet with the auditors on a regular basis and she knows from her own contact with customers that they perceive personal interactions as quite important. Please provide your detail explanations to the following questions:

  1. Identify the problem.
  2. Create research questions.
  3. Identify the dependent, independent, moderating, and mediating variables.
  4. Sketch a diagram representing the theoretical model.
  5. Develop a minimum of four (4) testable hypotheses

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